News from Disney: Guest Assistance Card Information
I wanted to share this information, not only because I'm a frequent Disneyland visitor and huge fan of the parks, but also because I have an aunt with special needs. This is a topic our family cares about and is important information for us to be aware of. I imagine each of you knows someone - or has a relative - with special needs. I will continue to share information about the new Disability Access Service Card as Disney is closer to implementation.
Disney has an unwavering commitment to making our experiences accessible to all Guests. After careful consideration, we will be replacing the Guest Assistance Card with the new Disability Access Service Card on Oct. 9 to create a more consistent experience for all our Guests while providing accommodations for Guests with disabilities. Until Oct. 9, we will continue to use Guest Assistance Cards.
Frequently Asked Questions:
Did Disney receive assistance in developing the Disability Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks was instrumental in providing feedback as we developed this new process.
Why is Disney making these changes?
Given the increasing volume of requests Disney receives for special access to our attractions, we are changing our process beginning Oct. 9 so that it creates a more consistent experience for all our Guests while providing accommodations for Guests with disabilities.
Who will be eligible for a Disability Access Service Card?
Our goal is to accommodate Guests who aren't able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).
Will Guests on wish trips also use Disability Access Service Cards?
No. Guests who are visiting through wish-granting organizations will have access through a separate program.
What should Guests do if they have concerns?
Guests should contact Guest Relations to discuss their assistance needs.